Product
One console for every conversation
Talk, Voice, Link, and Insight. Each product stands on its own; together they form a single support desk where no message is ever lost in a silo.
Kotoyui Talk
Web live chat with AI first response
Talk answers routine questions instantly with AI trained on your own knowledge base — and hands everything else to a person, with a summary attached. Your customers never repeat themselves.
- AI first response trained on your FAQs, manuals, and past answers, with a tone of voice tuned to your brand
- Automatic summaries on every handoff, so operators start from context instead of a scroll-back
- Operator console designed for clarity: active, waiting, and handoff queues at a glance
- Three formality levels for AI phrasing, matched to your industry and audience
- Embeddable widget that inherits your site's typography and stays out of your page's way
Kotoyui Voice
Phone response that never sleeps
Voice answers routine calls in a calm, natural voice — balance inquiries, procedure guidance, opening hours — and routes the rest to your team with the caller's context intact.
Natural voice response
Speech tuned for clarity, at a pace older callers can follow. Hearing-again is always one word away.
Automatic call records
Every call is transcribed and attached to the customer's history, searchable alongside chats and emails.
Time-based routing
Business hours go to operators; nights and holidays go to AI with a callback ticket for anything unresolved.
Your number stays
No number changes, no new stickers on the door. Voice sits behind your existing phone line.
Kotoyui Link
Connect the channels you already have
Link brings LINE official accounts, shared mailboxes, and your CRM into the same console, so a conversation that starts in one channel can continue in any other.
LINE integration
Answer LINE messages from the console, with the same AI and the same history as web chat.
Email unification
Shared inboxes become tracked conversations — assigned, threaded, and impossible to leave unanswered.
CRM sync
Customer records flow in both directions, so operators always see the latest contract and purchase status.
Open API
A documented REST API for custom channels, data exports, and workflow automation.
Kotoyui Insight
See the quality of every conversation
Insight scores every interaction automatically and turns the voice of your customers into something you can manage — not just read in a monthly report.
Automatic scoring
Every conversation scored against your quality rubric — greeting, accuracy, empathy, closure.
VOC classification
Recurring complaints and requests clustered automatically, so product and policy issues surface early.
CSAT tracking
Satisfaction trends by channel, team, and topic, with alerts when a segment starts slipping.
Dashboards for the floor
Built for supervisors, not analysts. Today's queue, this week's coaching points, one glance.
Capabilities
What each product covers
| Capability | Talk | Voice | Link | Insight |
|---|---|---|---|---|
| AI first response | ● | ● | — | — |
| Human operator console | ● | — | ● | — |
| Voice / IVR automation | — | ● | — | — |
| LINE & email channels | — | — | ● | — |
| CRM integration | — | — | ● | — |
| Automatic quality scoring | — | — | — | ● |
| VOC & CSAT analytics | — | — | — | ● |
| Unified customer history | ● | ● | ● | ● |
All products share the same customer history, access controls, and data residency in Japan.
Implementation
From contract to launch: 2–6 weeks
-
Week 1
Requirements
We map your channels, inquiry types, and escalation rules together with your support leads.
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Weeks 2–3
Connect & train
Channels wired in, knowledge imported, AI tone tuned, operators onboarded in hands-on sessions.
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Week 4
Limited launch
Live for a subset of channels or hours. We review every conversation with you, daily.
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Weeks 5–6
Full operation
Full rollout with a success plan for the first quarter — and a named customer success manager.
See it with your own conversations.
Request a demo and we will walk through the console using anonymized examples from your industry.