Kotoyui, Inc. (HQ: Minato-ku, Tokyo; CEO: Makoto Takahashi) released Kotoyui Talk 2.0, a new version of its web chat product, on April 9, 2026. Migration guidance for existing customers will be shared individually starting May 2026.
What changed
- More accurate AI first response: a refreshed language model for answer generation. In internal tests across client deployments, first-contact resolution improved by an average of 9 percentage points.
- Automatic conversation summaries: when AI hands off to a person, the conversation so far is summarized automatically, eliminating scroll-back time.
- A redesigned console: lower information density, with active, waiting, and handoff queues clearly separated. New keyboard shortcuts for common actions.
- Tone controls: AI phrasing can now be set to three levels of formality, matched to your industry.
Why we built it
In our 2025 customer survey, "smooth handoff from AI to a person" outranked even "AI answer accuracy" as the most valued improvement. Talk 2.0 widens what AI can handle — and invests equally in making the baton pass feel effortless when it cannot.
Pricing and availability
There is no change to existing plan pricing. New deployments are quoted individually. Existing customers can migrate to 2.0 at no additional cost; please ask your customer success manager for the schedule.
Contact
For questions about this release, use the contact form or email support@kotoyui.cc.